AdWords Dominator - some support FAQ's
We have now had the opportunity to review the more common
support issues - mainly revolving around using the correct
token and email, among other things. So I'll post them
here.
Q: "The given 'token' header is invalid"
A: Your Google API token is invalid. Please login to your "My Client Center" at Google, and retrieve your API key (token) again. This API key is not the Google API key used for accessing Google's search data.
Q: System error while signing up for API (on the Google web page)
A: Try another username password when signing up for MCC (on the screen where you accept terms)
Q: No Campaign Data downloading
A: You probably used your MCC login and not your usual AdWords login.
Q: Cannot upload keyword with custom URL
A: It probably contains a single quote character '
This is a problem on Google's side, because it does not accept perfectly valid XML character. To get around this you have to encode this character, which means replace it with %27 So if your url is http://www.text.com?a='test' it will become
http://www.text.com?a=%27test%27
You can use the search/replace Tool to do this.
Q: Try to get API but it says "This account is linked by another My Client Center."
A: Login to your adwords account. Just like when you want to change an ad or something. Then go to "My Account" and then "User preferences", then somewhere below you should see "Client Manager Account Access", and you will see the email of the person to whose MCC your account is linked. This will most likely be your own (but another) email. Then login with that email (you will login to MCC), you should know the password, and get the API from user interface of MCC.
Q: I open an MCC account and for some reason I just cannot get the API key from Google
A: This is a relatively rare issue that has affected a few users who just cannot get the API from Google. We managed to get a response from Google on this problem and here it is below:
Thank you for your patience with this matter.
Our technical team has reviewed your case and determined that the trouble you have been experiencing during the API sign up process is caused by an issue with your browser or local connection.
For instructions on resolving this issue, please visit https://adwords.google.com/support/bin/answer.py?answer=14776&topic=24&hl=en.
We recommend repeating the sign up process again, but using a different browser such as the latest version of Firefox instead of Internet Explorer.
If you are still unable to obtain the API developer token, please respond directly to this email and our team will be happy to investigate this issue further for you.
We look forward to providing you with the most effective advertising available.
Sincerely,
support issues - mainly revolving around using the correct
token and email, among other things. So I'll post them
here.
Q: "The given 'token' header is invalid"
A: Your Google API token is invalid. Please login to your "My Client Center" at Google, and retrieve your API key (token) again. This API key is not the Google API key used for accessing Google's search data.
Q: System error while signing up for API (on the Google web page)
A: Try another username password when signing up for MCC (on the screen where you accept terms)
Q: No Campaign Data downloading
A: You probably used your MCC login and not your usual AdWords login.
Q: Cannot upload keyword with custom URL
A: It probably contains a single quote character '
This is a problem on Google's side, because it does not accept perfectly valid XML character. To get around this you have to encode this character, which means replace it with %27 So if your url is http://www.text.com?a='test' it will become
http://www.text.com?a=%27test%27
You can use the search/replace Tool to do this.
Q: Try to get API but it says "This account is linked by another My Client Center."
A: Login to your adwords account. Just like when you want to change an ad or something. Then go to "My Account" and then "User preferences", then somewhere below you should see "Client Manager Account Access", and you will see the email of the person to whose MCC your account is linked. This will most likely be your own (but another) email. Then login with that email (you will login to MCC), you should know the password, and get the API from user interface of MCC.
Q: I open an MCC account and for some reason I just cannot get the API key from Google
A: This is a relatively rare issue that has affected a few users who just cannot get the API from Google. We managed to get a response from Google on this problem and here it is below:
Thank you for your patience with this matter.
Our technical team has reviewed your case and determined that the trouble you have been experiencing during the API sign up process is caused by an issue with your browser or local connection.
For instructions on resolving this issue, please visit https://adwords.google.com/support/bin/answer.py?answer=14776&topic=24&hl=en
We recommend repeating the sign up process again, but using a different browser such as the latest version of Firefox instead of Internet Explorer.
If you are still unable to obtain the API developer token, please respond directly to this email and our team will be happy to investigate this issue further for you.
We look forward to providing you with the most effective advertising available.
Sincerely,
posted by Chris Lee @ 9:52 PM
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