AdWords Dominator - some support FAQ's
We have now had the opportunity to review the more common
support issues - mainly revolving around using the correct
token and email, among other things. So I'll post them
here.
Q: "The given 'token' header is invalid"
A: Your Google API token is invalid. Please login to your "My Client Center" at Google, and retrieve your API key (token) again. This API key is not the Google API key used for accessing Google's search data.
Q: System error while signing up for API (on the Google web page)
A: Try another username password when signing up for MCC (on the screen where you accept terms)
Q: No Campaign Data downloading
A: You probably used your MCC login and not your usual AdWords login.
Q: Cannot upload keyword with custom URL
A: It probably contains a single quote character '
This is a problem on Google's side, because it does not accept perfectly valid XML character. To get around this you have to encode this character, which means replace it with %27 So if your url is http://www.text.com?a='test' it will become
http://www.text.com?a=%27test%27
You can use the search/replace Tool to do this.
Q: Try to get API but it says "This account is linked by another My Client Center."
A: Login to your adwords account. Just like when you want to change an ad or something. Then go to "My Account" and then "User preferences", then somewhere below you should see "Client Manager Account Access", and you will see the email of the person to whose MCC your account is linked. This will most likely be your own (but another) email. Then login with that email (you will login to MCC), you should know the password, and get the API from user interface of MCC.
Q: I open an MCC account and for some reason I just cannot get the API key from Google
A: This is a relatively rare issue that has affected a few users who just cannot get the API from Google. We managed to get a response from Google on this problem and here it is below:
Thank you for your patience with this matter.
Our technical team has reviewed your case and determined that the trouble you have been experiencing during the API sign up process is caused by an issue with your browser or local connection.
For instructions on resolving this issue, please visit https://adwords.google.com/support/bin/answer.py?answer=14776&topic=24&hl=en.
We recommend repeating the sign up process again, but using a different browser such as the latest version of Firefox instead of Internet Explorer.
If you are still unable to obtain the API developer token, please respond directly to this email and our team will be happy to investigate this issue further for you.
We look forward to providing you with the most effective advertising available.
Sincerely,
support issues - mainly revolving around using the correct
token and email, among other things. So I'll post them
here.
Q: "The given 'token' header is invalid"
A: Your Google API token is invalid. Please login to your "My Client Center" at Google, and retrieve your API key (token) again. This API key is not the Google API key used for accessing Google's search data.
Q: System error while signing up for API (on the Google web page)
A: Try another username password when signing up for MCC (on the screen where you accept terms)
Q: No Campaign Data downloading
A: You probably used your MCC login and not your usual AdWords login.
Q: Cannot upload keyword with custom URL
A: It probably contains a single quote character '
This is a problem on Google's side, because it does not accept perfectly valid XML character. To get around this you have to encode this character, which means replace it with %27 So if your url is http://www.text.com?a='test' it will become
http://www.text.com?a=%27test%27
You can use the search/replace Tool to do this.
Q: Try to get API but it says "This account is linked by another My Client Center."
A: Login to your adwords account. Just like when you want to change an ad or something. Then go to "My Account" and then "User preferences", then somewhere below you should see "Client Manager Account Access", and you will see the email of the person to whose MCC your account is linked. This will most likely be your own (but another) email. Then login with that email (you will login to MCC), you should know the password, and get the API from user interface of MCC.
Q: I open an MCC account and for some reason I just cannot get the API key from Google
A: This is a relatively rare issue that has affected a few users who just cannot get the API from Google. We managed to get a response from Google on this problem and here it is below:
Thank you for your patience with this matter.
Our technical team has reviewed your case and determined that the trouble you have been experiencing during the API sign up process is caused by an issue with your browser or local connection.
For instructions on resolving this issue, please visit https://adwords.google.com/support/bin/answer.py?answer=14776&topic=24&hl=en
We recommend repeating the sign up process again, but using a different browser such as the latest version of Firefox instead of Internet Explorer.
If you are still unable to obtain the API developer token, please respond directly to this email and our team will be happy to investigate this issue further for you.
We look forward to providing you with the most effective advertising available.
Sincerely,
posted by Chris Lee @ 9:52 PM
10 Comments:
At 1:11 PM,
Chris Lee said…
Hi,
There have been about 5 reports of this issue so far, all related to large accounts it would seem.
Could you mail me and we'll see what we can do about it.
At 10:10 AM,
Judy said…
Hi,
Adwords Dominator works much better now. At least I get past the socket errors.
Now I get an error when trying to download report that says "The request did not contain a header named 'email'".
Perhaps this is because I don't run email on my computer, but only use webmail?
Also--I don't know what 'gospel' is according to Microsoft, but the traditional way of handling large memory dumps is to spill some of the information onto disk, as you may or may not know. I think since Virtual Memory has permeated Windows, programmers have stopped doing this--but I think the Windows OS and people's programs themselve will do much better if the program itself takes care of spilling to disk rather than adding yet another item to the switching logic in the virtual memory handler.
I wish Firefox would do this.
Thanks,
Judy
At 6:29 PM,
User1 said…
Hi Chris,
I tried to post this to the blog but Google was messed up or something.
Anyway, here's my comments.
2 Feature Requests:
1 - Site Targeted Campaigns
I have one right now, but all it shows is the campaign in the main panel. No info. No ads.
2 - Advanced Campaign Properties
You can choose to display in the search network or content networks with Adwords Dominator.
However, Google has 4 options
Google's search
Google's partners
Content network
-Content bids
At 8:27 PM,
Chris Lee said…
Hi Marc,
We're aware of this. The other options are not available on API yet - Google are talking about releasing in Jan.
Judy - I suspect the issue is Webmail. Goran is away on vac. at the moment, but I will ask him to drop in here and post his comment.
At 10:50 PM,
Chris Lee said…
Hi Harold,
Google did change their API terms and conditions - and we have been in almost daily contact with them about it - I believe we are making sufficient progress on this now and am confident that after their review they will amend their terms and conditions - it should not take much longer.
As for access to your data, there is no way we will be party to any arrangement that necessitates involvement with data - that does not and will not happen.
So, to sum up - although you will understand that I cannot speak for or second-guess Google, I am confident that this will be resolved shortly.
At 9:14 PM,
Chris Lee said…
Stovis>
My initial suspicion would be that the ads themselves are contravening Google's editorial requirements, in which case the ad will not be accepted. Do you get a message to this effect in the upload window during upload?
One way to test would be to change something very mundane in an existing ad, like put in a full-stop - and see whether this uploads. If it does then the problem will be editorial.
At 9:45 PM,
Chris Lee said…
Stovis - better mail me directly.
At 5:06 AM,
Chris Lee said…
Jeff,
Whoever you are, I do not recall receiving a mail from you.
Email me on chris.lee@keywordsanalyzer.com, caflee@mweb.co.za or support@adwordsdominator.com
In the interests of free speech, and contrary to your expectations, I will not remove this post from our blog.
As for your comment about affiliate revenue from the blog - what on earth would be the point of that when it is our blog and we own the software???
I am particularly concerned about your comment that you cannot get information from Google?
Please email me directly - I will not start a conversation with you here.
At 11:48 AM,
Chris Lee said…
Still waiting for an email...
At 6:56 AM,
Edward Bennett said…
Quick note on how to get your API key, google doesn't seem to have a link to it at the moment. If you want to get hold of it you should login to your adword account (So the cookie is their) then go to this address:
api.google.com/createkey
This is email you the key. I cannot find any other way of getting hold of it.
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